Terms of Service

These terms are an agreement between KhyalDesk (“we”, “us”) and the business that opens a workspace (“you”). They apply to the marketing site, the web dashboard at app.khyaldesk.com, the KhyalDesk Android app and the API behind them. By creating a workspace or using KhyalDesk you accept them. If you are agreeing on behalf of a company, you confirm you may bind it.

How we handle data is set out separately in our Privacy Policy, which forms part of these terms.

KhyalDesk is a shared team inbox for businesses that answer customers on WhatsApp and Instagram, with an AI assistant that answers customers according to the settings you choose. You decide what the AI is allowed to answer, what it knows, and which conversations go to a human instead.

You need your own WhatsApp number or Instagram account to connect. We are not affiliated with, endorsed by, or acting for Meta, WhatsApp or Instagram.

You are responsible for everything done under your workspace, including by teammates you invite and by the AI assistant acting on your settings. Keep sign-in credentials secure and remove teammates who should no longer have access. Tell us promptly at support@khyaldesk.com if you believe an account has been compromised.

Each plan carries seat and usage limits, set out on our pricing page and shown on the Plan page inside KhyalDesk. Limits are enforced in the product and may change; we will tell workspace owners before reducing a limit on a paid plan.

Free is available at no cost and is limited to the KhyalQA test channel — it cannot connect a real WhatsApp number or Instagram account. Pro is Rs 15,000 / month when invoiced locally in Pakistani rupees, or $49 per month when paid by card in US dollars. Enterprise is priced by agreement.

Card payments are taken by Creem, which acts as our Merchant of Record and is the seller of record for that transaction. Creem charges you, issues the receipt and accounts for any sales tax or VAT; its terms also apply to the payment itself. We never receive or store your card details — see the Privacy Policy.

A card subscription renews automatically each month at the price shown at checkout, until you cancel. The date of your next renewal is shown on the Plan page inside KhyalDesk.

You can cancel at any time from the Plan page, or through Creem's customer portal. Cancellation takes effect at the end of the period you have already paid for: you keep Pro until that date, no further payment is taken, and the workspace then returns to Free. Because Free is limited to the test channel, any connected WhatsApp number or Instagram account is disconnected at that point and will stop answering customers until you subscribe again.

If a renewal payment fails we may retry it. If it is not resolved, the subscription ends and the workspace returns to Free as above.

Prices may change. We will give at least 30 days' notice to workspace owners before a change affects a renewal, and you may cancel before it takes effect.

Because cancelling lets you keep the time you have already paid for, we do not give pro-rata refunds for a period that is part-used.

If KhyalDesk did not work as described and we could not put it right, write to support@khyaldesk.com within 14 days of the charge and we will refund that payment. We will also refund a charge taken in error. Where local consumer law gives you stronger rights than this paragraph, those rights apply and nothing here limits them.

You agree not to use KhyalDesk to:

• send unsolicited bulk or marketing messages, or message people who have not agreed to hear from you;
• break the terms of WhatsApp, Instagram or any other service you connect — those platforms may restrict or ban an account that breaks their rules, and that consequence falls on your account, not ours;
• send unlawful, deceptive, harassing or infringing content, or impersonate someone else;
• upload content you have no right to use, including in the knowledge base or product catalog;
• probe, overload or interfere with the service, circumvent plan limits, or resell access without our agreement.

You are responsible for having a lawful basis to message your customers and for honouring their requests to stop.

The AI assistant generates replies from your knowledge base, your catalog and the conversation. Like all language models it can be wrong, and it can be confidently wrong. Messages it sends go out in your business's name and are your responsibility, exactly as if a member of your team had typed them.

You control how much it does. You choose which kinds of message the AI answers and which go straight to your team; anyone on your team can take a conversation over at any point, after which the AI stops replying on that thread; and for photo-based product search you can have it hand the conversation to a person with what it found instead of answering.

There is no approve-before-send step: where the AI is set to answer, its replies go to your customer directly. Configure it with that in mind, and do not rely on AI replies alone for pricing commitments, legal, medical or financial statements, or anything where an error would be costly.

Your messages, customer data, knowledge base and catalog remain yours. You give us the permission we need to host and process them in order to provide the service — storing them, showing them to your team, and passing them to the processors listed in the Privacy Policy, including the AI providers that generate replies. We do not sell your data and we do not use your customer conversations to train AI models.

KhyalDesk itself — the software, design and brand — remains ours. Feedback you send us may be used to improve the product without obligation to you.

We work to keep KhyalDesk running but do not promise uninterrupted service. We depend on third parties — WhatsApp and Instagram messaging providers, hosting, AI providers — and an outage at any of them can interrupt delivery. We may take the service down for maintenance, and we will try to do so outside business hours. No service level is promised on Free.

You may stop using KhyalDesk at any time and close your workspace by writing to support@khyaldesk.com. We may suspend or end access if you breach these terms, if your use puts the service or another customer at risk, or if we are required to by law — and where it is reasonable to do so we will tell you first and give you a chance to put it right.

After a workspace is closed we delete its data in line with the Privacy Policy. Export anything you need before closing it.

KhyalDesk is provided as it is. To the extent the law allows, we exclude implied warranties, and we are not liable for lost profits, lost business, lost or corrupted data, or indirect or consequential loss — including loss caused by a messaging platform restricting or banning an account you connected.

To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the twelve months before the claim arose. Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

We may update these terms. When we do we change the effective date above, and we tell workspace owners by email about material changes before they take effect. Continuing to use KhyalDesk after that means you accept the updated terms; if you do not, you may cancel as described in section 4.

These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction — except where consumer law in your own country gives you the right to bring a claim locally, which these terms do not take away.

Questions about these terms go to support@khyaldesk.com.