Delivered 24 Jul · TCS2 prior chats, both AI-resolved
It answers from your own catalogue
Delivery windows, free-shipping thresholds, sizes, what's actually in stock. The agent reads your knowledge base and your product data — so it gives the real number, not a guess, and never invents a price.
It replies in the language they wrote in
Roman Urdu, English, or the mix people actually type. The agent matches the customer, finds the order from their phone number — no order ID asked for — and offers the next action in one tap.
It knows when to bring in a human
Damaged goods, an upset customer, anything outside policy: the agent does the part it can, then hands the thread over with a one-line summary already written. The same conversation opens in your team's desktop inbox — order history, prior chats and the summary already there.
24/7
AI on duty
<10s
target first reply
1
shared team inbox
0
messages silently dropped
The AI runs the front desk. Your team handles the exceptions.
Connect WhatsApp
Link your existing WhatsApp Business number in minutes. Nothing to migrate, no new number for customers to learn.
AI reads & replies
It answers from your knowledge base and order data, in the customer's own language, within seconds of the message landing.
Escalates when it matters
Refunds, complaints, anything off-policy: it flags the thread and hands your team a written summary.
You stay in control
Take over any conversation at any point. Every reply the AI sent is there in the thread, exactly as the customer saw it.
A fraction of one agent's salary. On duty 24/7.
One human support agent runs about Rs 30,000 a month — for one 8-hour shift. KhyalDesk's AI teammate answers around the clock for a fraction of that, and your team only steps in for the exceptions.
Free
Everything you need to start
Pro
For teams answering at volume
The questions we actually get asked
What happens when it doesn't know the answer?
It says it's checking and routes the conversation to your team rather than guessing. You can see every escalation and why it happened.
Can it invent stock levels or prices?
No. Prices, stock and delivery windows are read from your catalogue and order system. If the data isn't there, the agent won't state a number — it asks or escalates.
Can I take over any conversation?
Any conversation, at any point. Opening a thread and typing pauses the AI on it automatically until you hand it back.
Does it work with my existing number?
Yes — you connect the number you already use by scanning a QR code, the same way WhatsApp Web works. Your chat history and customer contacts stay intact.
Where does customer data sit?
Conversations are stored encrypted at rest, and we don't train shared models on your messages. You can export or delete a customer's data on request.
What languages does it handle?
English, Urdu and Roman Urdu, including the mixed way most customers type. It replies in whatever the customer used.
Every customer answered in seconds, all day, in their language.
Connect your WhatsApp number and watch the first conversation resolve itself.