24/7
AI on duty
<10s
target first reply
1
shared team inbox
0
messages silently dropped
It answers from your own catalogue
Delivery windows, free-shipping thresholds, sizes, what's actually in stock. The agent reads your knowledge base and your product data so it gives the real number, not a guess, and never invents a price.
It replies in the language they wrote in
Roman Urdu, English, or the mix people actually type. The agent matches the customer, finds their order without making them dig out an order ID, and offers the next action in one tap.
It knows when to bring in a human
Damaged goods, an upset customer, anything outside policy: the agent does the part it can, then hands the thread over with a one-line summary already written. The same conversation opens in your team's desktop inbox — order history, prior chats and the summary already there.
The AI runs the front desk. Your team handles the exceptions.
Connect your channels
Link your existing WhatsApp Business number and your Instagram account in minutes. Nothing to migrate, no new number or handle for customers to learn.
AI reads & replies
It answers from your knowledge base and order data, in the customer's own language, within seconds of the message landing.
Escalates when it matters
Refunds, complaints, anything off-policy: it flags the thread and hands your team a written summary.
You stay in control
Take over any conversation at any point. Every reply the AI sent is there in the thread, exactly as the customer saw it.
The questions we actually get asked
What happens when it doesn't know the answer?
It says it's checking and routes the conversation to your team rather than guessing. You can see every escalation and why it happened.
Can it invent stock levels or prices?
No. Prices, stock and delivery windows are read from your catalogue and order system. If the data isn't there, the agent won't state a number, it asks or escalates.
Can I take over any conversation?
Any conversation, at any point. By just one click of a button, the AI stops working on it automatically until you hand it back.
Which channels does it cover?
WhatsApp and Instagram, both in the same inbox — whichever one a customer messages you on, the thread lands in one place with the same AI answering. On Instagram that means direct messages; comments aren't covered. Shopify and WooCommerce integrations are on the roadmap.
Does it work with my existing number and Instagram account?
Yes, both — and neither asks your customers to learn a new number or handle. On the Pro plan you connect WhatsApp by scanning a QR code, exactly the way WhatsApp Web does. Instagram takes one approval inside Instagram itself: no Facebook Page to set up and nothing to migrate, just the professional (business or creator) account you already post from. Your existing conversations and contacts stay where they are on both. The Free plan includes KhyalQA, a simulated line for trying your AI before you connect anything real.
Where does customer data sit?
Conversations are stored encrypted at rest, and we don't train shared models on your messages. You can export or delete a customer's data on request.
What languages does it handle?
English, Urdu and Roman Urdu, including the mixed way most customers type. It replies in whatever language the customer used.
Every customer answered in seconds, all day, in their language.
Connect WhatsApp and Instagram, and watch the first conversation resolve itself.